Frequently Asked Questions
Everything you need to know about your Taylor Swift Official Store order.
When will my music and merchandise order ship?
Shipping timelines vary by item. Pre-order products will ship on or around the release date listed in the product description. For in-stock items, please allow 3-5 business days for processing before shipment.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. Please note that limited edition merchandise and digital media are final sale and cannot be returned.
How can I track my package?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees levied by their local government upon arrival.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.
What should I do if my item arrives damaged?
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery with your order number and photos of the damage for a replacement or refund.